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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Scott Bauer

Scott Bauer

November 18, 2024

5  out of  5
rating by Scott Bauer
"Matt Kelly and Team are top notch. Always quick to answer the phone and respond to any question/concern I might have (which can be frequent with 3 children in the house!). They've always worked with me to align the best price:value for all my insurance needs from house, to lake property, 5 cars and a boat. State Farm has always been more than reasonable to my needs."
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Marissa Hubbard

November 9, 2024

5  out of  5
rating by Marissa Hubbard
"I’ve used Matt Kelly Agency since I started living alone. They’ve made the transition between addresses quick, friendly, and fair. My latest experience with Laura was no different and I sincerely recommend using their service, or at least getting a quick quote!"
We responded:
"Thank you, Marissa, for your kind words and recommendation. We're delighted to hear that Laura and our team have made your transitions smooth and pleasant. Your trust in our service is greatly appreciated."
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Sam Austin

November 8, 2024

5  out of  5
rating by Sam Austin
"Laura was super helpful, very knowledgeable, friendly and all around GREAT!!!"
We responded:
"Thank you, Sam, for your kind words! We're thrilled to hear that Laura provided you with excellent service. Your feedback is greatly appreciated and will be shared with her. We look forward to continuing to meet your insurance needs."
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Karen Gates

November 4, 2024

5  out of  5
rating by Karen Gates
"We have used Matt Kelly - State Farm for a number of years for both home and auto coverage. We always get quick responses, and they always thoroughly explain the questions we have."
We responded:
"Thank you for your continued trust in our agency for your home and auto coverage. We're delighted to hear that our team has consistently provided quick responses and thorough explanations. Your satisfaction is our priority."
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Ashley Sandidge

November 1, 2024

5  out of  5
rating by Ashley Sandidge
"I have carried my home owners insurance with Matt for nearly 8 years. I have recently added on my vehicle as well. The office is always GREAT with their communication, and goes above and beyond to ensure amazing customer service."
We responded:
"Wowee Ashley...THANKS!!"
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Doug Newton

October 18, 2024

5  out of  5
rating by Doug Newton
"Best agent and office staff in the Kansas City area! They handle all my personal and business insurance needs. You will not find better people anywhere!"
We responded:
"Thank you, Doug! We're thrilled to hear that you are satisfied with our personal and business insurance policies."
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Joan Reynolds

October 18, 2024

5  out of  5
rating by Joan Reynolds
"I had to make some changes to my billing information and Cassie made the process very easy. Customer Service at its finest! She and Matt are a great team!"
We responded:
"Thank you, Joan! We're thrilled to hear that Cassie made updating your billing information a breeze. Your kind words about our team mean a lot to us. We're here to help whenever you need us!"
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Rebecca

October 10, 2024

5  out of  5
rating by Rebecca
"Best agent in the game."
We responded:
"Thank you, Rebecca! We're thrilled to hear that you consider us the best in the game. Your satisfaction is our top priority, and we appreciate your kind words and support."
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Sue Ann Irminger

October 5, 2024

5  out of  5
rating by Sue Ann Irminger
"Laura was very efficient and professional processing my insurance policy, while also being very pleasant and patient answering my questions. I appreciate her."
We responded:
"We're thrilled to hear she provided efficient, professional, and pleasant service. Your appreciation means a lot to us."
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Steven Mayfield

September 21, 2024

5  out of  5
rating by Steven Mayfield
"There’s a reason they have a 5 star rating and it’s why I initially picked them to get a new insurance quote. Cassie greeted me when I arrived and within 30 minutes, she had a policy set up for my two vehicles that saved me $1700/6 months, $3400 extra in my pocket per year! Thanks Cassie (and Gabe the dog 😊) for your help with my auto policy and making me feel welcome!"
We responded:
"Thank you, Steven! We're thrilled to hear about your positive experience with Cassie and the savings on your auto policy. Gabe the dog and our entire team appreciate your kind words. Welcome to our State Farm family!"
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Cassidy Lee

September 18, 2024

5  out of  5
rating by Cassidy Lee
"So friendly & easy to work with! Very helpful & informative. Highly recommend."
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Jaaron Foster

September 17, 2024

5  out of  5
rating by Jaaron Foster
"Can’t say enough about Laura and the team, quick, easy and professional!"
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Cody E

September 13, 2024

5  out of  5
rating by Cody E
"Laura worked hard and diligently to set up auto and home insurance for me. She is communicative, available, and very fast! Really a great agent to work with!"
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David Sternecker

September 11, 2024

5  out of  5
rating by David Sternecker
"Laura was quick to respond and take care of my needs. Much appreciated!!"
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Brittney Crockett

September 3, 2024

5  out of  5
rating by Brittney Crockett
"They helped me bring my rates down (:"
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Brandon Oliver

August 29, 2024

5  out of  5
rating by Brandon Oliver
"Awesome service. Helped me with exactly what I needed. Thank you Laura!!"
We responded:
"Brandon, you are amazing. We appreciate you!"
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Marilyn Shaw

August 23, 2024

5  out of  5
rating by Marilyn Shaw
"We recently moved to State Farm after comparing rates and coverages from several insurers. Laura and Matt were able to significantly lower our costs while providing more coverage. We were very much impressed with Laura’s prompt responses to questions and friendly approach. We gladly recommend this office."
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Jessica Bowman

August 23, 2024

5  out of  5
rating by Jessica Bowman
"Cassie and Matt have been such a tremendous help in aid of navigating the nuance of insurance. I am a single person, single income household and I have never felt pressure or victimized by “upselling” in any engagement I’ve had with them. They are transparent, kind and very professional with tact. I really appreciate these two and how they choose to cater to diverse households and the amount of knowledge they have. Incredibly responsive and flexible with changes/updates."
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Dionne Dillon

August 23, 2024

3  out of  5
rating by Dionne Dillon
"Staff is wonderful at this office. Incredibly bad experience with State Farm. Their process for homeowners claims is difficult and protracted. Local agent is not able to facilitate resolution."
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Holly Juckette

August 12, 2024

4  out of  5
rating by Holly Juckette
"Laura and Matt were very friendly and helpful when we visited their offices. We were taken care of promptly and have been satisfied with the customer care and attention to detail. Thank you !"
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Matt Nedved

August 10, 2024

5  out of  5
rating by Matt Nedved
"Laura was very friendly and helped me with my insurance. Great people"
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David Sternecker

August 10, 2024

5  out of  5
rating by David Sternecker
"Laura's assistance in posting an invoice to my claim gave me back some time in my day!"
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Richelle Larson

August 9, 2024

5  out of  5
rating by Richelle Larson
"I was not able to update my odometer reading online, so Laura did it for me. I really appreciate it"
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Eric Chandler

August 9, 2024

5  out of  5
rating by Eric Chandler
"Great fast service! Easy to deal with! Definitely would recommend!"
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William Todd Rhoades

August 6, 2024

5  out of  5
rating by William Todd Rhoades
"I went into the office and met Mrs. Shadid and she provided me with outstanding service when my insurance needs were immediate. She answered all my questions and gave me full service. it was appreciated!!!"